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Paperfly launches new feature to solve ‘return’ problem in e-commerce

FE Online Desk | Published: September 16, 2019 13:55:32 | Updated: September 18, 2019 15:35:48


Paperfly, a new generation tech based smart logistics service provider, has launched a feature to solve a critical problem for the e-commerce sector of the country.

‘Return’ has been a massive concern for all the e-commerce players, as almost 24.0 per cent products get returned out of all online orders.

Both the e-commerce and their logistics partners have to bear the cost for attempting to deliver these returned orders.

Out of the 24.0 per cent returns, 21.0 per cent is caused by either indecisiveness or unavailability of the customers. The rest 3.0 per cent are identified as product or packaging issues and delays in delivery.

But not always these numbers are readily available to act upon. Real-time proper visibility of the actual return reasons can help in taking steps in dealing with the #1 issue of the industry, says a media release.

Paperfly has been working for some time to provide an effective solution to reduce the return percentage.

With Smart Return feature, all the returned orders will be ‘on hold’ for 24 hours and both merchants and customers will have the opportunity to cancel the return and receive their orders.

This will work as a double check mechanism and provide better visibility for all the return cases in an actionable manner.

“Smart Return will help all our clients to reduce 5.0 per cent to 10.0 per cent return cases and will significantly save huge cost. This will also help our clients to have more visibility with big data about customers’ behaviour, which they can use for their future decision making,” said Rahath Ahmed, chief marketing officer of Paperfly.

In an event recently organized by Paperfly, this feature was unveiled in front of representatives from all the major e-commerce and f-commerce players of the country.

The audience applauded the innovative approach and expressed their gratitude for focusing on core problems of the industry.

E-commerce share in retail is less than 1.0 per cent in Bangladesh now and the market is expected to grow as far as 15.0 per cent to 20.0 per cent in the next decade.

These are major indicators how big this industry will become. Since logistics is the enabler for e-commerce, “We expect Paperfly to bring more such innovations in future” as expressed by many of the attendees in the event.

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