The Financial Express

Hotline number received 21m phone calls related to coronavirus

| Updated: September 30, 2020 09:45:24

Hotline number received 21m phone calls related to coronavirus

The hotline numbers of the department of health for coronavirus have received over 21 million phone calls since the service was launched over six months ago.

The department under the health and family welfare ministry initiated three hotline numbers - 18273 (health window), 333 (hotline), 10655 (IEDCR hotline) numbers which got huge response to know necessary information and services in the pandemic, according to the Directorate General of Health Services (DGHS).

Some 7,563 people sought information through the two hotline numbers --18273 (health window) and 10655 (IEDCR hotline) numbers, according to DGHS.

The total phone calls now stands at 21,174,376, said DGHS.

Meanwhile, some 46,770 people made calls to the three hotline numbers until Monday, including 39,143 calls made to 333, according to DGHS data.

Besides, a total of 408,711 so far used telemedicine services till date, including some 4,510 people in the past 24 hours, reads DGHS on Tuesday in a media statement. 

The authorities in regular media briefing and release and other awareness building advertisements urged and encouraged people to call those hotline numbers to avail any information related to the novel coronavirus.    

The government officials and health experts repeatedly urged people with COVID-19 symptoms to go to the hospital if they are in critical condition, including difficulty in breathing and other serious symptoms.

Besides, they said it normally takes two to 14 days for coronavirus symptoms to be felt, and if so the DGHS asked people to make calls to the government provided hotline numbers to get free health guidance.

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